Terms Of Service

Important Information About Counselling Services

Nurturing Now provides holistic counselling services designed to support individuals navigating chronic illness, disability, neurodivergence, and identity loss. These services are offered by Sia Spark, a qualified counsellor with lived experience and professional training.

Please Note:

  • Counselling is not a substitute for medical advice, diagnosis, or treatment. I do not provide clinical mental health diagnoses, prescribe medication, or offer crisis intervention.

  • If you are experiencing a mental health emergency, suicidal thoughts, or are at risk of harm, please seek immediate support from a crisis service or medical professional.

  • Counselling sessions are confidential, but there are legal exceptions — such as risk of harm to self or others, or disclosure of abuse — where I may be required to report information to appropriate authorities.

  • All services are provided via Telehealth, and are intended for Australian residents aged 18 and over.

By engaging with Nurturing Now, you acknowledge that you understand the scope of services offered and agree to the Terms of Service.

If you have any questions about this disclaimer or your care, please contact me at nurturingnowcounselling@gmail.com.

Working Together with Clarity and Care

These terms outline how counselling services are provided at Nurturing Now, so we can work together with mutual respect, safety, and understanding.

Nature of Services

  • I provide holistic counselling via Telehealth for individuals navigating chronic illness, disability, neurodivergence, and identity loss.

  • Counselling is not a substitute for medical advice, diagnosis, or psychiatric treatment. I may refer you to other professionals if needed.

Confidentiality

  • Your information is kept confidential and stored securely, in line with Australian privacy laws and counselling ethics.

  • I will only share information with others (e.g. your GP or support team) if you give written consent — unless required by law or safety concerns.

Fees and Payment

  • Session fees are payable before or on the day of your appointment.

  • Sliding scale options are available — please ask if cost is a barrier.

Cancellation and No-Show

  • See Cancellation Policy for details.

  • Repeated no-shows or late cancellations may result in a pause or review of services.

Safety and Respect

  • I provide a safe, inclusive space for all clients. Discrimination, abuse, or harassment will not be tolerated.

  • If you feel unsafe or uncomfortable at any time, you are encouraged to speak up or end the session.

Communication

  • I aim to respond to emails and messages within 2 business days.

  • You’re welcome to communicate in whatever format suits you best — email, text, voice, or visual aids.

Accessibility

  • I offer adjustments for sensory needs, communication preferences, and support persons. See Accessibility Statement for more.

By booking a session, you agree to these terms. If you have questions or need adjustments, please reach out — I’m here to make this work for you.